How to Opt-Out from Text Message Campaigns

How to Opt-Out from Text Message Campaigns 💬


At RipeMetrics, we want your customers to have a great experience receiving messages from your business. Your customers and can stop and restart text messages at any time using specific keywords.


Text messaging is the best way to reach out to your customers. However, if your customers want to stop these messages, they can type STOP, and they’ll be removed from RipeMetrics marketing campaigns.



⛔️ How can customers unsubscribe from my text messages?

People can respond directly to your text with STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT.

When people receive their first message, they will receive the instructions to text 'STOP' at any time to unsubscribe.

Keep in mind, only single words work! 'STOP' works, but 'STOP MESSAGES' does not.


✅ How can customers and re-subscribe for text messages?

Your customers can text START, YES, and UNSTOP to start receiving text messages again.

When someone unsubscribes, they're given an automatic message confirming the opt-out and are given instructions to text 'START' to re-subscribe to the phone number.


🤷 Why is it important to allow people to opt-out?

Allow your customers to control how they'd like to hear from you. Furthermore, it's the law! Companies and organizations must stay compliant with carrier requirements, industry standards, and applicable law.


Learn TCPA Compliance Checklist Guidance for Text Marketing


💻 Remember to Update Your Customer Profile in your POS

When customers opt-out at RipeMetrics, it's important to remember to unsubscribe their number from any other sms or text marketing that you're doing as well. 


Questions or thoughts? Submit a ticket and we're happy to help!

Happy texting 👋